Legal & Compliance

For the state of Victoria

• Retail Code
• Hardship Policy
• Payment Assistance Policy
• Standing Offer Tariff Electricity
• Standing Offer Terms and Conditions
• Standing Offer Gas Tariff
• Summary of Customer Rights
• Solar tariff
• Wrongful Disconnection Policy
• Win A Year Free Electricity - Terms & Conditions
• Market offer Terms and Conditions
• Dispute Resolution
• Payment Difficulty Assistance

All other states

• Retail Code
• Hardship Policy
• Hardship Policy – Easy English
• Terms and Conditions for Standard Retail Contracts
• Privacy and Credit Reporting Policy
• Dispute resolution
• Terms & Conditions