Legal & Compliance
Legal & Compliance
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- Retail Code
- Hardship Policy
- Payment Assistance Policy
- Standing Offer Tariff Electricity – VIC(Valid from September 1, 2021)
- Standing Offer Tariff Electricity – VIC (Valid from January 1, 2021 until September 1, 2021)
- Standing Offer Tariff Gas (Valid until December 31, 2021)
- Standing Offer Tariff Gas (Valid from January 1, 2022)
- Standing Offer Terms and Conditions
- Summary of Customer Rights
- Solar tariff
- Wrongful Disconnection Policy
- Market Offer Terms and Conditions
- Dispute Resolution
- Payment Difficulty Assistance
- Family Violence Resources
- Family Violence Policy
- Covid-19 Assistance
- Retail Code
- National Hardship Policy
- Hardship Policy – Easy English (National)
- Standing Offer Terms and Conditions
- Summary of Customer Rights
- Standing Offer Tariff Electricity – NSW (Valid from July 1, 2021 until July 1, 2022)
- Standing Offer Tariff Gas – NSW (Valid from July 1, 2021 until July 1, 2022)
- Standing Offer Tariff Electricity – QLD (Valid from July 1, 2021 until July 1, 2022)
- Standing Offer Tariff Gas – QLD (Valid from July 1, 2021 until July 1, 2022)
- Standing Offer Tariff Electricity – SA (Valid from July 1, 2021 until July 1, 2022)
- Standing Offer Tariff Gas – SA (Valid from July 1, 2021 until July 1, 2022)
- Privacy and Credit Reporting Policy
- Market Offer Terms and Conditions
- Dispute resolution
- Payment Difficulty Assistance
- Family Violence Policy
- Covid-19 Assistance