Payment Difficulty Assistance
Assistance is available if you are having difficulty paying your bills.
We’re here to help
Having trouble staying on top of your bills? We have options available to you.
Flexible Payment Plan Options
This includes the ability to make payments of an equal amount over a specified period, options for making payments at different intervals, extending due dates or paying for energy use in advance.
If you are having trouble paying arrears and ongoing energy costs, we can assist you via our Hardship Program with flexible payment arrangements that consider your debt, ongoing energy use and capacity to pay.
Concessions & Rebates
Let us know if you have a valid concession card so we can apply any eligible concession discount to your account.
NSW Energy Accounts Payment Assistance (EAPA)
The Energy Accounts Payment Assistance (EAPA) Scheme helps people to be provided EAPA vouchers to assist then when they are experiencing a short-term financial crisis or emergency to pay their electricity or gas bill.
The scheme is in place to help people stay connected to essential energy services during a financial crisis. This scheme is not available on an ongoing basis.
Each EAPA voucher is worth $50.00 and is issued by participating community welfare organisations (CWO).
- St Vincent de Paul
- Salvation Army
For full list of EAPA providers: click here
You will need to apply to one of these organisations who will consider your claim and help. They will assess your situation and determine your case based your circumstances.
Once you receive your EAPA vouchers, you need post to them to us within 14 days of receipt and we will credit the value of the voucher towards your account.
If you need any assistance regarding EAPA vouchers, please contact our hardship support team us on 133 456 or 03 8813 8876, Monday to Friday; or email CS@globirdenergy.com.au
Financial counselling and welfare agencies
Support may be available to you including access to a free accredited financial counsellor in your area, or from other welfare agencies, some are listed below:
- www.kildonan.org.au (Uniting Care)
Best plan for you:
Contact us on 133 456, we can examine the way you are using power and recommend the most cost effective plan or tariff for your unique usage profile. We can also estimate your ongoing usage for the next 12 months. There is no fee to do this.
If you are unable to pay for the power you are consuming, we can help you identify which appliances are essential and which appliances are not. Only use necessary appliances. For example, it is important to keep your fridge plugged in, but non-essential items like gaming consoles and televisions are not essential. Limiting the use of non-essential appliances will help you to reduce your ongoing bills faster and get you back on track. Let us know if you would like us to conduct an energy audit via telephone.
What we will ask of you
- Do you have a current residential customer account with us?
- Demonstrate a willingness to pay
- Remain in contact with us
Arrangements can also be made for Centrelink clients to pay through Centrepay.
Find tips about how to reduce your power use here: globirdenergy.com.au/help-support/save-energy-tips
To read the full version of the GloBird National Hardship policy go here: globirdenergy.com.au/legal
Contact us should you require to discuss assistance on 133 456.
Monday to Friday : 8:30 am to 5:30 pm
Saturday and Public Holidays 9:00 am to 3:00 pm (Eastern Standard Time)