Concessions
Energy Concessions
You may be entitled to a concession on your energy bill.
The Department of Families, Fairness and Housing (DFFH) offers a variety of concessions and benefits to eligible cardholders to assist low-income Victorians with their energy bills. If you have a relevant concession card, you may be eligible for one of these concessions. To receive concession, the account must be in the name of the concession cardholder and must be the main principal place of residence.
For more information contact the Concessions Information Line on 1800 658 521 (toll-free) or visit; https://services.dffh.vic.gov.au/concessions-and-benefits
For information about what concessions, you are entitled to. Click here
Eligible concession cards
To be eligible, cardholders must hold one of the following cards:
- Pensioner Concession Card (PCC) issued by Centrelink or Department of Veterans’ Affairs (DVA)
- Health Care Card (HCC) issued by Centrelink
- Department of Veterans’ Affairs Gold Card (GCH)
Ineligible concession cards
The following issued cards are not eligible for concessions:
- Commonwealth Seniors Health Card
- Victorian Seniors Card
- “CA” (Carer Allowance) Health Card
- “FO” (Foster Care) Health Care Card
- Veterans Affairs White Card for Specific Conditions
- Veterans Affairs Gold Card Dependent
This page contains information about the following concessions:
- Life Support Concession
- Medical Cooling Concession
- Annual Electricity Concession
- Excess Electricity Concession
- Winter Gas Concession
- Excess Gas Concession
- Utility Relief Grant Scheme
The Life Support Concession
The Life Support Concession provides a quarterly discount on electricity where a household member uses an eligible life support machine. This concession is available to both renters and homeowners all year round.
For electricity bills, the discount is equal to the cost of 1,880 kilowatt hours (470 kilowatt hours per quarter) of electricity used each year.
Qualifying machines
Approved machines are those that use at least 1,880 kilowatt hours per annum. Machines already approved are:
- Intermittent peritoneal dialysis machines
- Oxygen concentrators
- Haemodialysis machines
- Other machines must be approved by the department.
Non qualifying machines
- Continuous positive airways pressure (CPAP) machines
- Bi-pap machines
- Ventilators
- Ventolin nebulisers
- Humidifiers
For other machines, please contact the Concessions Information Line on 1800 658 521 (toll-free) to discuss your application.
How to apply
Contact the Concessions Information Line on 1800 658 521 (toll-free).
Download the PDF application form from the bottom of this page
The application form needs to be completed and signed by your doctor, nurse or hospital social worker confirming your use of a life support machine.
Once completed, forward the form to GloBird by either Email or Post and we will check your concession card details with Centrelink, when confirmed we will apply the discount to your bill.
Medical cooling concessions
The Medical Cooling Concession provides a 17.5 per cent discount on summer electricity costs for cardholders where a member of the family has a medical condition that affects the body’s ability to regulate temperature. This concession is available from 1 November to 30 April each year.
The concession is given in addition to the Annual Electricity Concession.
Qualifying conditions
Qualifying conditions include:
- Multiple sclerosis
- Lymphoedema
- Parkinson’s disease
- Fibromyalgia
- Post-polio syndrome/poliomyelitis
- Motor neurone disease
Applications for other conditions must be approved by the Department of Families, Fairness and Housing.
Send the completed form to:
Department of Health and Human Services
Concessions Unit
GPO Box 4057
Melbourne VIC 3001
How to apply
Contact the Concessions Information Line on 1800 658 521 (toll-free)
Download the PDF application form from the bottom of this page
The application form needs to be completed and signed by your doctor confirming your medical condition.
Once completed, forward the form to GloBird by either Email or Post and we will check your concession card details with Centrelink, when confirmed we will apply the discount to your bill.
The Annual Electricity Concession
The Annual Electricity Concession is available to help ease cost of living pressures by providing concession cardholders with a discount of 17.5% off household electricity bills. The concession applies to electricity costs all year round and is calculated based on the remaining account balance once any discounts and/or solar credits have been applied.
The concession does not apply to the first $171.60 of the annual bill. This is calculated as a daily rate on each bill.
Households with very high electricity bills (over $3,895.13 in the year, starting 1 December 2024) need to apply for the Excess Energy Concession to continue to receive a concession on their bill.
How to apply
Contact the Concessions Information Line on 1800 658 521 (toll-free).
Call GloBird Energy on 133 456 with your concession card details, and we will check your concession card details with Centrelink and apply the discount to your bill.
Excess Electricity Concession
Is available to customers whose Annual Electricity Concession exceeds the trigger point for the annual period (1 Dec – 30 Nov). The concession is calculated after retailer discounts and solar credits have been deducted.
If this is required for your account, we’ll send you the required application form.
This is simply an extension to your existing Annual Electricity Concession.
If you receive the Life support concession or the Medical cooling concession you will be automatically eligible to receive the Excess Electricity Concession and are not required to lodge an application form.
Winter Gas Concession
Domestic mains gas usage and service costs. The concession is available over the winter period of 1 May to 31 October each year.
The concession does not apply to the first $62.40 of the six-month winter period bills. This is calculated as a daily rate on each bill
Households with very high bills (over $2,499.14 in the period from 1 May to 31 October 2025) will need to apply for the Excess Gas Concession to continue to receive a concession on their bill.
Excess Gas Concession
Is available to customers whose winter gas bills exceeds the trigger point for the period (1 May – 31 Oct). The concession is calculated after retailer discounts are deducted. If this is required for your account, we’ll send you the required application form.
This is simply an extension to your existing Winter Gas Concession.
Utility Relief Grant Scheme
The Utility Relief Grant Scheme (URGS) provides assistance to low-income households in a financial crisis or hardship who aren’t able to pay for a utility account and not to settle final accounts when switching providers.
You can receive a maximum of $650 on each utility type in a two-year period ($1,300 for households with a single source of energy (e.g. electricity only)).
URGS (Utility Relief Grant Scheme) cannot be used for a final bill in Victoria.
For more information, and to check your eligibility, visit the Victorian Government’s web page at https://services.dffh.vic.gov.au/utility-relief-grant-scheme
You could also contact us on 133 456 to find out if you meet the criteria and ask about the Utility Relief Grant Scheme (URGS). Our team will be happy to help you apply for the scheme. It is also possible for customers to send supporting documentation to the DFFH directly. This can be done by post, email, or online.
To provide documentation by post: Utility Relief Grant Scheme
Department of Families, Fairness and Housing (DFFH)
Reply Paid 4057
Melbourne Vic 8060
To provide documentation by email: Urgis.Applications@health.vic.gov.au
To provide documentation online: https://urgsmailbox.com/urgsapplication
More Information
Medical Cooling
Download PDF
Life Support
Download PDF
Globird Energy Hardship Policy Introduction GloBird Energy understands that electricity is an essential service and that some of our residential customers may on occasion fall into financial hardship. When this occurs, we prefer to work with those customers on an individual basis to see how we can assist them to find ways to repay and… Read More
For more information on Concessions/Rebates visit Services NSW;
Rebates take effect from 1 July 2025.
Eligible concession cards
To be eligible, cardholders must hold one of the following cards:
- Pensioner Concession Card issued by the Services Australia (SA)/the Commonwealth
- SA Health Care Card; or
- DVA Gold Card marked with:
- War Widow or War Widower Pension;
- Totally and Permanently Incapacitated (TPI); or
- Disability Pension (EDA).
What concessions are there in NSW?
Gas Rebate
If you are a concession card or Health Care card holder you may be eligible for a gas rebate on your bill.
Eligible NSW households receive the rebate as a credit on each quarterly gas bill. The NSW Gas Rebate is $0.3014 per day or up to a total of $110 per year. Gas Rebate is applied as a daily amount on your gas bill.
Your name must be on the gas account for supply of natural gas to your principal place of residence.
For more information about the NSW Gas Rebate, please visit https://www.service.nsw.gov.au/transaction/apply-gas-rebate-retail-customers
Eligibility
- you’re a NSW resident
- you’re an on-supplied customer named on the energy bill
- you hold one of the eligible concession cards
Note: Commonwealth Seniors Health Card holders are not eligible for this rebate
How to apply
- Call us on 133 456
- Ask for the NSW Gas Rebate to be applied to your account.
- Provide your concession card or Health Care Card details.
- Request confirmation that the rebate has been applied.you hold one of the eligible concession cards
Low Income Household Rebate
The Low-Income Household Rebate helps eligible low income NSW households cover the costs of their energy bills and must be their principal place of residence. It is paid once each financial year. The Low-Income Household Rebate is $0.7808 per day or $285 (excluding GST) per annum. This rebate is applied as a daily amount on your electricity bill.
Eligibility
- you’re a NSW resident
- you’re an on-supplied customer named on the energy bill
- you hold one of the eligible concession cards
Note: Commonwealth Seniors Health Card holders are not eligible for this rebate
How to apply
- Call us on 133 456
- Provide your concession card or Health Care Card details.
- Ask for the NSW Low Income Household Rebate to be applied to your account.
- Request confirmation that the rebate has been applied.
The Medical Energy Rebate
The Medical Energy Rebate helps eligible NSW households cover the costs of their energy bills.
The rebate is for NSW customers who have an inability to self-regulate body temperature when exposed to extreme hot or cold environmental temperatures. To be eligible for the rebate, you’ll need to have a diagnosis that you’re unable to self-regulate your body temperature.
Eligibility
- you’re a NSW resident
- is an account holder named on the bill
- has an inability to self-regulate body temperature
- has been assessed by a registered medical practitioner (who is not the applicant) who has been treating them for at least 3 months
- meets at least one Primary Qualifying Condition and at least one Secondary Qualifying Condition
- holds one of the eligible concession cards
What you’ll need
- the PDF form – ‘NSW Medical Energy Rebate Application Form Retail Customers’
- your pensioner concession, health care or gold card details
- your personal and contact details
- your medical practitioner to complete and sign the relevant sections of the form
- your energy account details.
How to apply
- Check the eligibility requirements.
- Select the ‘Download PDF form’ button.
- Complete the form.
- Ask your medical practitioner (GP or specialist) to complete and sign the relevant sections of the form.
- Send your completed form directly to GloBird.
More Information
- if you change your energy supplier, tell them you receive the rebate, so you can continue to receive it.
- You’ll receive the rebate of $0.7808 per day or is $285 (excluding GST) per annum. The amount is calculated daily from the day you apply.
- Commonwealth Seniors Health Card holders are not eligible for this rebate.
Family Energy Rebate
The family energy rebate helps low income families pay their energy bills. To be eligible for the NSW Family Energy Rebate, you must:
- is a NSW resident
- is an account holder named on the bill
- Be eligible for the Federal Government’s Family Tax Benefit A or B at any time during the previous financial year, and have received a relevant payment; and
- Be a customer of an electricity retailer, or a long-term resident of a caravan or mobile home park, whose name appears on the electricity account for supply to her/his principal place of residence.
The Family Energy Rebate gives eligible energy account holders a credit on an energy bill of up to $180 (or $20 if you are also eligible to receive the NSW Low Income Household Rebate) credited to your energy bill.
If you’re eligible for this rebate, you can apply online at www.energy.nsw.gov.au
Note: Applications for the 2024-25 Family Energy Rebate have closed. Applications for 2025-26 will open in August
How to apply
- Check the eligibility requirements.
- Select the ‘Apply online’ button.
- Complete and submit your application.
Life Support Rebate
The rebate is for NSW customers who need, or have someone living with them who needs to use approved energy-intensive medical equipment at home. The life support rebate is for valid concession card holders using electrically-operated life support equipment to treat life-threatening conditions.
You can apply for the Life Support Energy Rebate if you or someone living at the address of the eligible customer:
- is a NSW resident
- is an account holder named on the bill
- has been assessed by a registered medical practitioner to verify that the use of the approved life support equipment is required at their principal place of residence.
The rebate value depends on the type of machine you use.
Approved life support equipment | Equipment Examples | Value per day ($) | Rounded annual value ($) (for information) |
---|---|---|---|
Positive Airways Pressure (PAP) device (24 hours) | Continuous positive airway pressure, bilevel or variable positive airway pressure | 24-hour usage 0.7096
<24-hour usage 0.3589 |
24-hour usage 259
<24-hour usage 131 |
Enteral feeding pump | Kangaroo ePump Companion-Abbott Flexiflow Patrol Enteral Pump |
0.4411 | 161 |
Phototherapy equipment | Blue light therapy | 3.6795 | 1343 |
Home dialysis | Haemodialysis or pertoneal automated cycler machines – for example: Fresenius, Gambro, Baxter | 1.5397 | 532 |
Ventilator Does not include a nebuliser, humidifier or vaporiser |
LTV series, Breas, PLV-100 etc, Iron Lung | 3.6795 | 1343 |
Oxygen concentrator | Devilbiss etc | 24-hour usage 3.1096
<24-hour usage 1.8493 |
24-hour usage 1135
<24-hour usage 675 |
Total Parenteral Nutrition (TPN) pump | Volumatic pump Flowguard pump |
.8411 | 307 |
External heart pump | Left ventricular assist device | 0.1096 | 40 |
Power wheelchair for a person with quadriplegia Does not include a mobility scooter |
Quickie, Zippie, etc. | 0.3014 | 110 |
What you need
- the PDF form – ‘Life Support Rebate Application Form’
- your personal and contact details
- your medical practitioner to complete and sign the relevant sections of the form
- your energy account details.
How to apply
- Check you meet the eligibility requirements for the rebate.
- Select the ‘Download PDF form’ button.
- Complete the form.
- Ask your medical practitioner (GP or specialist) to complete the relevant section and sign the declaration.
- Send your application directly to GloBird.
More Information
- You’ll need to reapply for this rebate every 4 years from the date the application is made.
- You can receive more than one rebate if your doctor has prescribed more than one type of machine, such as an oxygen concentrator and a ventilator.
- If more than one person uses the approved equipment, you can receive multiple rebates, but you need to submit a separate application form for each patient.
- Some machines have a part-time and full-time (24 hour a day) rate rebate. Your doctor will need to indicate on the form the rate you use the equipment.
- You’ll receive the rebate as a credit on each quarterly electricity bill. The amount of the rebate depends on the machine and the number of days in the billing period.
- If you change energy providers, you need to submit a new, signed application form to your new provider, to continue to receive the rebate.
For more information about the NSW Rebates, please visit www.energy.nsw.gov.au
NSW Energy Accounts Payment Assistance (EAPA)
The Energy Accounts Payment Assistance (EAPA) Scheme helps people to be provided EAPA vouchers to assist then when they are experiencing a short-term financial crisis or emergency to pay their electricity or gas bill.
The scheme is in place to help people stay connected to essential energy services during a financial crisis. This scheme is not available on an ongoing basis.
Each EAPA voucher is worth $50.00 and are issued by participating community welfare organisations (CWO).
- St Vincent de Paul
- Salvation Army.
For full list of EAPA providers: click here.
You will need to apply to one of these organisations who will consider your claim and help. They will assess your situation and determine your case based your circumstances.
Once you receive your EAPA vouchers, you need post to them to us within 14 days of receipt and we will credit the value of the voucher towards your account.
If you need any assistance regarding EAPA vouchers, please contact our hardship support team us on 133 456 or 03 8813 8876, Monday to Friday; or email CS@globirdenergy.com.au
Seniors Energy Rebate
The seniors energy rebate helps eligible self-funded retirees pay their electricity bills.
The Seniors Energy Rebate is $180 per household, per financial year, and you can apply for the rebate each financial year.
Eligible households can only receive one of these rebates in the same financial year, either:
- NSW Seniors Energy Rebate or
- NSW Low Income Household rebate.
To be eligible for the NSW Senior Energy Rebate, you must be:
- a residential customer in NSW
- the named person on the electricity account for supply to their principal place of residence
- the holder of a Commonwealth Seniors Health Card
- you are not a recipient of the Low Income Household Rebate
Note: Pensioner Concession Card holders and Department of Veteran Affairs Gold Card holders are not eligible for the Seniors Energy Rebate.
Seniors Energy Rebate applications can be lodged online at https://www.service.nsw.gov.au/transaction/apply-for-the-seniors-energy-rebate
or at a Service NSW Centre visit https://www.service.nsw.gov.au/service-centre
ConcessionsSA provides a range of concessions and assistance programs that can help you pay for general living expenses, or for specific costs like glasses and funerals.
See all SA concessions at sa.gov.au/concessions
Energy Concession
Eligible South Australians on low or fixed incomes can apply for help with the cost of energy bills for their principal place of residence. Eligibility is assessed by ConcessionsSA.
From 1st July 2025, the annual concession amount will change to $281.78 a year / $0.772 a day (GST exclusive), applied directly onto electricity bills.
Before you apply, make sure that your personal details, such as your address, are up to date with Services Australia (Centrelink) or DVA and that you have received your first electricity bill from GloBird.
Check your eligibility or apply online at:
Energy Bill Concession – SA.GOV.AU – link here.
Asylum seekers can also be eligible:
Energy Bill Concession – SA.GOV.AU – link here.
Medical Heating and Cooling Concession
This concession helps pay for extra energy costs related to medically required heating and cooling.
It is available in addition to the energy concession, for eligible South Australians on a fixed or low income, who use heating or cooling at home to prevent the worsening of a qualifying medical condition.
This concession is currently $281.78 a year and eligible people get it direct to their bank accounts.
Parents or legal guardians of a child with a qualifying condition can also apply.
Check eligibility or download an application form at:
Medical heating and cooling concession – SA.GOV.AU
Emergency Electricity Payment Scheme (EEPS)
This is an emergency payment to help electricity customers in financial hardship pay for an electricity debt if they have been or are at risk of being disconnected.
You can apply once every two years, through a financial counsellor.
Find a financial counsellor – SAFCA
For more information, call the National Debt Helpline on 1800 007 007 or visit Emergency help with finances – SA.GOV.AU
Electricity and gas rebates
Queensland pensioners and seniors may be eligible for:
- the Electricity Rebate – $386.35 per year (GST inclusive)
- the Reticulated Natural Gas Rebate – $92.13 per year (GST inclusive).
Rebates take effect from 1 July 2025.
Eligibility
Holders of a Foster Child Health Care Card and Commonwealth Seniors Health Card are not eligible for the electricity rebate
Rebates are available to people who have any of the below:
- Queensland Seniors Card
- Services Australia or Department of Veterans’ Affairs Pensioner Concession Card
- Services Australia Health Care Card* (Electricity Rebate only)
- Department of Veterans’ Affairs Gold Card
- Asylum seeker status—residents will need to provide their ImmiCard details (Electricity Rebate only).
* This includes holders of a Low Income Health Care Card and Ex-Carer Allowance (Child) Health Care Card.
To be eligible, you must be the electricity account holder and also live alone or share your principal place of residence with (only) any of the below:
- your spouse
- other people who hold a Services Australia or Department of Veterans’ Affairs Pensioner Concession Card or Queensland Seniors Card
- other people wholly dependent on you
- other people who receive an income support or families payment from Services Australia who do not pay rent
- other people who receive an income support payment from the Department of Veterans’ Affairs and who do not pay rent
- other people who live with the cardholder to provide care and assistance, and who do not pay rent.
If you live in a caravan park or multi-unit residential building (e.g. apartment), you must also show that your electricity or reticulated natural gas is paid, based on metered consumption.
How to apply for the rebate
Gas
Contact us on 133 456. You will need to provide certain details, so have copies of your bills and concession card handy so you can verify your eligibility. Rebates are automatically deducted from your bill.
Electricity
Contact us on 133 456. You can apply over the phone or ask us to send you an application form. You will need to provide certain details and have copies of your bills and concession card handy so you can verify your eligibility. Rebates are automatically deducted from your bill.
Medical Heating and Cooling Concession
The Medical Cooling and Heating Electricity Concession Scheme helps with electricity costs for people who have a chronic medical condition, such as multiple sclerosis, autonomic system dysfunction, significant burns or a severe inflammatory skin condition, which is aggravated by changes in temperature.
It currently provides $522.09 (including GST) per year to eligible applicants (eligibility is reviewed every two years). Rebate figure takes effect from 1 July 2025.
To be eligible, applicants must:
You must:
- be a Queensland resident and
- have a qualifying medical condition and need cooling or heating to stop your symptoms becoming significantly worse. Qualifying medical conditions include:
- multiple sclerosis
- autonomic system dysfunction
- loss of skin integrity or sweating capacity
- severe compromise of functioning such as mobility at extremes of environmental temperature
- hypersensitivity to extremes of environmental temperature leading to increased pain or other discomfort or an increased risk of complications and
- live at your principal place of residence, which has an air-conditioning or heating unit.
The applicant and/or legal guardian of a minor with a qualifying medical condition must:
- hold a current Services Australia or Department of Veterans’ Affairs Pensioner Concession Card or a current Services Australia Health Care Card and
- be financially responsible for paying the electricity bill.
If you are already receiving the electricity rebate or other energy concessions, you can apply for this concession.
Full details of eligibility for the concession including qualifying medical conditions, are listed on the application form. Your medical specialist must fill out the medical certification section.
For more information about the Medical Heating and Cooling Concession in Queensland click here.
Qld Home Energy Emergency Assistance Scheme (HEEAS)
The Home Energy Emergency Assistance Scheme:
- is for Queensland households experiencing problems paying their electricity or reticulated natural gas bills as a result of an unforeseen emergency or a short-term financial crisis that has occurred within the past 12 months.
- is one-off emergency assistance to help with paying your home energy bills
- pays up to $720 once every 2 years.
Eligibility
To be eligible you must be responsible for paying the outstanding bill (the bill does not need to be in your name) and meet one of the following:
- hold a current concession card, or
- have an income equal to or less than the Australian Government’s maximum income rate for part-age pensioners; contact Services Australia or the Department of Veterans’ Affairs for details of the maximum income rate
- be part of your energy provider’s hardship program or payment plan.
Full eligibility details, including the types of emergency situations you might get help for, are available from your energy provider’s or participating financial counselling service.
Further information is available from the Queensland Government website. https://www.qld.gov.au/community/cost-of-living-support/concessions/energy-concessions/home-energy-emergency-assistance-scheme
To discuss your eligibility or to apply, call GloBird on 133 456.
The ACT Government provides support to households living in ACT by offering a range of discounts, rebates, and subsidies.
ACT Utilities Concession Scheme
The ACT Utilities Concession Scheme covers electricity, natural gas, water and sewerage and is calculated on a daily basis, with rates depending on the season. The concession is available on the principal place of residence only and the account must be in the cardholder’s name. Only one Utilities Concession per eligible household can be claimed.
From 1 July 2023, the Government has permanently extended the assistance provided under the Utilities Concession to eligible holders of a Centrelink Health Care Card.
In the 2023-24 financial year, an additional one-off rebate of $50 will be provided to the utilities concession.
The daily rates from 1 July 2023 to 30 June 2024 will be based on the annual concession of $750. The daily summer rate for the Utilities Concession will be approximately 95.071 cents per day from 1 November to 31 May and the daily winter rate will be approximately 357.843 cents per day from 1 June to 31 October. The additional one-off rebate of $50 will be provided in July. The Utilities Concession will be applied to your electricity account and appear on your electricity bill but helps with your electricity, gas and water bills.
Who is eligible?
Eligible applicants must be the primary holder of one of the following concession cards
- Centrelink Pensioner Concession Card (PCC).
- Centrelink Low Income Health Care Card (LIHC).
- Centrelink Health Care Card (HCC).
- Veteran’s Affairs Pensioner Concession Card or Gold Card Holders (Prisoner of War, War Widow or Totally Permanently Incapacitated (TPI) Embossed).
- ACT Service Access Card
For primary card holders of a Low-Income Health Care Card, a new application needs to be made each time a new card is issued. Only the primary card holder can apply for the Utilities Concession. The primary card holder’s name and address must be the same as the name and address appearing on the electricity account.
The concession can only be claimed from the start date of the primary card holder’s concession card. Please note: the Commonwealth Seniors Health Care Card is not an eligible card under the scheme.
How to apply?
Contact us on 133 456 or apply at www.revenue.act.gov.au/self-assessment-tools-and-forms/forms/utilities-concession-form
Rebate is automatically applied when your valid concession is registered with us.
Who runs it?
ACT Revenue Office
PH: (02) 6207 0028 – Select Option 5
ACT Concessions
Home Haemodialysis Rebate
The Home Haemodialysis Rebate assists eligible patients accessing home haemodialysis with their water costs, up to $1,200 per annum or $3.29 per day.
The rebate is intended to provide financial support to eligible home dialysis patients with a rebate of water costs. Given that a dialysis machine is classified as life-supporting equipment, a home dialysis patient who receives the Home Haemodialysis Rebate is also eligible for the Life Support Rebate
Who is eligible?
To be eligible for the Home Haemodialysis rebate you must be a person receiving treatment from a home dialysis machine, or your parents/guardians and need to provide:
- Evidence that he/she is the registered owner or joint owner of the property or that the person receiving treatment resides permanently with the applicant; and
- A letter from a medical practitioner/professional confirming that:
- the applicant is receiving treatment from a home dialysis machine, or
- the applicant is the guardian/parent/carer of a person receiving treatment from a home dialysis machine.
People eligible for the Home Haemodialysis rebate are automatically eligible for the Life Support Rebate.
How to apply
More Info
Visit the ACT Government’s Home Haemodialysis Rebate page
Life Support Rebate
The rebate is available on electrically-operated life support equipment (as prescribed by an ACT medical practitioner) necessary in the treatment of a life-threatening condition. The entitlement provides eligible individuals with a rebate on their electricity account. The annual rebate amount for 2023-2024 is $128. This will be applied to the eligible applicant’s electricity bill as a daily rate of approximately 34.973 cents per day. Only one Life Support Rebate can be claimed per household.
Residential property owners using life support equipment which depends on a fresh supply of water may be entitled to a reduction in water usage charges.
Who is eligible?
The Life Support Rebate is for concession card holders with an eligible condition requiring medical heating and/or cooling.
The life support equipment must be prescribed by an ACT medical practitioner for the treatment of a life-threatening condition.
Eligible equipment
The following electrically-operated life-support equipment entitles the applicant to an electricity life-support rebate:
- dialysis machine
- oxygen concentrator
- respirator
- CPAP regulator
- longstay life support
- nebuliser
- LS reference
- TPN device
- other apparatus subject to approval.
How to apply
To register for the Life Support Rebate:
Contact us on 133 456 or email cs@globirdenergy.com.au to request a Medical Confirmation Form, or download the form from our website
Complete the Medical Confirmation Form and have it signed by your registered medical practitioner or hospital.
Send the completed form to us via:
Return completed forms to us by the due date to cs@globirdenergy.com.au or return it to: PO BOX 398, Ringwood, VIC 3134 fax: 1800 242 921
More info