Fees

Not applicable for customers who simply switch their existing account to GloBird. This charge is for re-connection of power, or if you are creating a new account at the address (for example move-in customers).

The fee applies for either eligible smart meters that can be energised remotely or for eligible basic meters where a standard site visit is required.

This charge still applies on a failed re-energisation attempt caused by either accessibility issues or if you fail to turn OFF the main power switch as requested.

You must give us at least one business day notice.

For move-out customer needs a final read only

This applies to Move-Out customers. The fee applies for either eligible smart meters or for eligible basic meters where a standard site visit is required.

This charge still applies on failed de-energisation attempt caused by accessibility issues.

The disconnection of an electricity meter outside of business hours.

The reconnection of an electricity meter outside of business hours.

Only charged where a connection is needed (Move-In Customers) who request power same day, not applicable for customers who simply switch their existing account to GloBird. Requests must be received before 1:00PM. This charge still applies on a failed reenergisation attempt caused by either accessibility issues or if you fail to turn OFF the main power switch as requested. Upfront payment required with a credit card over the phone.

Only charged where a connection is needed (Move-In customers) who request power same day, but after the cut off times mentioned above. This charge still applies even on a failed re-energisation attempt caused by either accessibility issues or if you fail to turn OFF the main power switch as requested. Upfront payment required with a credit card over the phone.

The testing of a meter at the request of a customer. It excludes metering installation types 1 to 4. This service usually is requested when the meter is not operating satisfactorily (e.g., High-Bill on site investigation).

Please call 13 3456 for quote.

This covers any fees charged by the company responsible for your meter (for example local network company) to re-configure the meter tariff type. It also covers our admin cost and back office cost.

GloBird does NOT charge a Special Meter Read fee for the FIRST read attempt for new customers signing up. However, you can request a Special Meter Read service for a basic meter at any time, but you are responsible to ensure the meter company have access to the meter box on the day. The charge still applies if the read attempt fails due to accessibility issues.

A fee for the removal, abolishment, or termination of a meter. For example, where you demolish a house for development or otherwise remove an existing meter. If your meter is greater than 100 amps (a large meter or nonstandard meter), the charge may be more. If a wasted site visit occurs, the fee will still apply, please follow the distributor’s instructions, and ensure clear access on the day.

A setup fee for new solar panel installations. This fee covers the cost of meter reconfiguration to be feed-in compatible, administration costs, and changing the tariff type to a solar tariff.

If a site visit is required or requested for technical works, and the work is not completed because you changed your mind, have an access issue, or there is a technical issue with your premises (i.e., Safety Hazard, Network Isolation Required, Site Not Ready), you will still be charged for the site visit fee. If you wish to cancel a site visit adequate notice of at least 3 business days is required.

Technical works include meter exchange/upgrade, reconfiguration, abolishment, electrical inspection, meter relocating, and similar works. You must ensure clear access and that your site’s wiring and plumbing meet the minimum Australian standards.

If you wish to transfer the ownership of the energy account to another person. We will need to arrange a final read to finalise your bill and begin billing the new account holder. New account holders may be subject to a credit check.

This is a fee is charged if your electricity supply was disconnected by us as a result of non-payment.

This fee is charged to reconnect electricity supply if the disconnected was a result of non-payment.

Not applicable for customers who simply switch their existing gas account from another retailer to GloBird. Only applies if you are creating a new account at the address (for example move-in customers).This charge is for us to get a start read to establish your account. The charge still applies even if the meter read was unsuccessful due to accessibility issues.

You must give us at least three business days notice. The fee does not cover the cost to unlock or unplug a gas meter. Call us if there is no gas 13 3456.

This fee covers the cost to obtain a final read when you close your gas account (for example Move-Out customers). There is no fee if you simply switch to another retailer. The charge still applies on failed meter read attempts caused by accessibility issues. Please make sure there is clear access to the meter.

GloBird does NOT charge Special Meter Read fees for the FIRST attempt to customers who transfers to us. However, you can request a Special Meter Read service for a gas meter at any time (at your cost), but you are responsible to ensure there is access to the gas meter on the day. The charge still applies if the read attempt failed due to accessibility issues.

If the gas meter is plugged or locked, it will incur a fee for reconnection. Please call us if there is no gas after the connection date. A fee applies if we need to send a technician to unplug the meter. If a wasted site visit occurs, the fee will still apply.

This fee is charged per meter for each attempt.

This fee covers the cost of applying a meter lock when you close your gas account while you are still living on the premise. This fee is charged when we request your distributor to turn your gas supply OFF at a property. The charge still applies on failed attempts caused by accessibility issues. Please make sure there is clear access to the meter.

This fee is charged if your gas supply was disconnected by us as a result of non-payment.

This fee is charged per meter for each attempt.

This fee is charged to reconnect gas supply if the disconnection was a result of non-payment, or occupier disconnection.

This fee is charged per meter for each attempt.

For the removal or decommissioning of an existing gas meter at a residential site. Please make sure there is access to the meter.

This fee is charged per meter for each attempt.

If your gas meter is an unclaimed site (not registered), GloBird will have to raise a request for the local distributor of the site to go and claim the gas meter so they can register it onto the national database and provide services to the gas meter. This request will incur a charge which will be passed onto the account holder of the site. Please note GloBird can arrange to re-connect an existing gas meter, but we do not arrange the establishment of a new gas connection to a site, you will need to contact your local distributor or a tier 1 retailer.

If you wish to transfer the ownership of the gas account to another person. We will need to arrange a final gas meter read to finalise your bill and begin billing the new account holder. New account holders may be subject to a credit check.

We do not charge a credit card processing fee for the first four payments per month, nor do we add a surcharge. Acceptable credit cards are: VISA, Master Card, and American Express

This charge does not apply for the first four payments received on an account in a calendar month. This fee is only charged per transaction, for each transaction above the first four payments received per calendar month. A process fee of 2% may apply to the refund of any overpayment received by Wechat/AliPay.

For cheques returned or dishonoured by your financial institution, charged per cheque.

For continuous direct debit attempts that are dishonoured by your financial institution.

For reversal of payment resulting from the unauthorised or fraudulent activity. Example; unauthorised use of a credit card. Any transactions, processed without a proper authorisation from the issuer will be reversed and refunded to the genuine card holder, and this fee will also be charged.

If you have opted to receive a paper bill by post

For payment made at the post office

Payment processing fee is only charged when more than two payments are made per month, per account. If you pay your bill in a single transaction, this fee does not apply. If you exceed two payments per month, per account, this fee is charged for every payment transaction after the first two transactions.

You can request one refund per quarter without cost to you. Additional refunds in a one- quarter period, attract this fee. This fee is applied to each refund transaction after the first refund transaction per quarter.

This is usually required when the premises has an access issue, or the disconnection cannot be performed safely at the meter or remotely. Fee applies to gas or electricity. Fee will depend on your local distributor.

This is usually required when the premises was previously disconnected from the street, pit, or pole. Fee applies to gas or electricity. Fee will depend on your local distributor. Arranging a truck visit can take many days.

In cases where a summons, legal notice, disconnection notice, or debt notice is delivered via attending the site.

If the meter was purposefully damaged, tampered with, or bypassed, or the wires, pipes, infrastructure, or equipment associated has been interfered with without consent. If your actions result in damage to or loss of our, the metering company’s or the Distributor’s assets, we may recover from you the associated costs of rectification, repair, or replacement together with reasonable costs of investigation, legal services, disconnection and reconnection. The metering company or distributor will also estimate the energy usage consumed and unbilled, and you will be billed for this.

For any other services request, please call 13 3456 for quote

Not applicable for customers who simply switch their existing account to GloBird. This charge is for re-connection of power, or if you are creating a new account at the address (for example move-in customers).

The fee applies for either eligible smart meters that can be energised remotely or for eligible basic meters where a standard site visit is required.

This charge still applies on a failed re-energisation attempt caused by either accessibility issues or if you fail to turn OFF the main power switch as requested.

You must give us at least one business day notice.

This applies to Move-Out customers. The fee applies for either eligible smart meters or for eligible basic meters where a standard site visit is required.

This charge still applies on failed de-energisation attempt caused by accessibility issues.

The disconnection of electricity to a new customer outside business hours.

The reconnection of electricity to a new customer outside business hours.

Only charged where a connection is needed (Move-In Customers) who request power same day, not applicable for customers who simply switch their existing account to GloBird. Requests must be received before 1:00PM. This charge still applies on a failed reenergisation attempt caused by either accessibility issues or if you fail to turn OFF the main power switch as requested. Upfront payment required with a credit card over the phone.

Only charged where a connection is needed (Move-In customers) who request power same day, but after the cut off times mentioned above. This charge still applies even on a failed re-energisation attempt caused by either accessibility issues or if you fail to turn OFF the main power switch as requested. Upfront payment required with a credit card over the phone.

Only charged where Electrical Certificate of Compliance is needed prior to reconnection. Usually this involves a site visit and visual inspection by a qualified technician. Access is therefore required.

The eCOC is usually required when the site has been disconnected for greater than 12 months, after fire or flood damage, or damage to mains, other hazards & defects, and a range of similar issues.

The testing of a meter at the request of a customer or retailer. It excludes metering installation types 1 to 4. This service usually is requested when the meter is not operating satisfactorily (e.g., High Bill on site investigation).

Please call 13 3456 for quote.

This covers any fee charged by the company responsible for your meter (for example local network company) to re-configure the meter tariff type. It also covers our admin cost and back office cost.

GloBird does NOT charge a Special Meter Read fees for the FIRST read attempt for new customers signing up. However, you can request a Special Meter Read service for a basic meter at any time, but you are responsible to ensure the meter company have access to the meter box on the day. The charge still applies if the read attempt fails due to accessibility issues.

A fee for the removal, abolishment, or termination of a meter. For example, where you demolish a house for development or otherwise remove an existing meter. If your meter is greater than 100 amps (a large meter or nonstandard meter), the charge may be more. If a wasted site visit occurs, the fee will still apply, please follow the distributor’s instructions and ensure clear access on the day.

A setup fee for new solar panel installations. This fee covers the cost of meter reconfiguration to be feed-in compatible, administration costs, and changing the tariff type to a solar tariff.

If a site visit is required or requested for technical works, and the work is not completed because you changed your mind, have an access issue, or there is a technical issue with your premises (i.e., Safety Hazard, Network Isolation Required, Site Not Ready), you will still be charged for the site visit fee.

If you wish to cancel a site visit adequate notice of at least 3 business days is required. Technical works include meter exchange/upgrade, reconfiguration, abolishment, electrical inspection, meter relocating, and similar works. You must ensure clear access and that your site’s wiring and plumbing meet the minimum Australian standards.

If you wish to transfer the ownership of the energy account to another person. We will need to arrange a final read to finalise your bill and begin billing the new account holder. New account holders may be subject to a credit check.

This is a fee is charged if your electricity supply was disconnected by us as a result of non-payment.

This fee is charged to reconnect electricity supply if the disconnected was a result of non-payment.

Not applicable for customers who simply switch their existing gas account from another retailer to GloBird. Only applies if you are creating a new account at the address (for example move-in customers).This charge is for us to get a start read to establish your account. The charge still applies even if the meter read was unsuccessful due to accessibility issues.

You must give us at least three business days notice. The fee does not cover the cost to unlock or unplug a gas meter. Call us if there is no gas 13 3456.

This fee covers the cost to obtain a final read when you close your gas account (for example Move-Out customers). There is no fee if you simply switch to another retailer. The charge still applies on failed meter read attempts caused by accessibility issues. Please make sure there is clear access to the meter.

GloBird does NOT charge Special Meter Read fees for the FIRST attempt to customers who transfers to us. However, you can request a Special Meter Read service for a gas meter at any time (at your cost), but you are responsible to ensure there is access to the gas meter on the day. The charge still applies if the read attempt failed due to accessibility issues.

If the gas meter is plugged or locked, it will incur a fee for reconnection. Please call us if there is no gas after the connection date. A fee applies if we need to send a technician to unplug the meter. If a wasted site visit occurs, the fee will still apply.

This fee covers the cost of applying a meter lock when you close your gas account while you are still living on the premise. This fee is charged when your distributor has to turn your gas supply out of a property. The charge still applies on failed attempts caused by accessibility issues. Please make sure there is clear access to the meter.

This fee is charged if your gas supply was disconnected by us as a result of non-payment.

This fee is charged to reconnect gas supply if the disconnection was a result of non-payment, or occupier disconnection.

For the removal or decommissioning of an existing gas meter at a residential site. Please make sure there is access to the meter.

If your gas meter is an unclaimed site (not registered), GloBird will have to raise a request for the local distributor of the site to go and claim the gas meter so they can register it onto the national database and provide services to the gas meter. This request will incur a charge which will be passed onto the account holder of the site. Please note GloBird can arrange to re-connect an existing gas meter, but we do not arrange the establishment of a new gas connection to a site, you will need to contact your local distributor or a tier 1 retailer.

If you wish to transfer the ownership of the gas account to another person. We will need to arrange a final gas meter read to finalise your bill and begin billing the new account holder. New account holders may be subject to a credit check.

We do not charge a credit card processing fee for the first four payments per month, nor do we add a surcharge. Acceptable credit cards are: VISA, Master Card, and American Express

This charge does not apply for the first four payments received on an account in a calendar month. This fee is only charged per transaction, for each transaction above the first four payments received per calendar month. A process fee of 2% may apply to the refund of any overpayment received by Wechat/AliPay.

For cheques returned or dishonoured by your financial institution, charged per cheque.

For continuous direct debit attempts that are dishonoured by your financial institution.

For reversal of payment resulting from the unauthorised or fraudulent activity. Example; unauthorised use of a credit card. Any transactions, processed without a proper authorisation from the issuer will be reversed and refunded to the genuine card holder, and this fee will also be charged.

If you have opted to receive a paper bill by post

For payment made at the post office

Payment processing fee is only charged when more than two payments are made per month, per account. If you pay your bill in a single transaction, this fee does not apply. If you exceed two payments per month, per account, this fee is charged for every payment transaction after the first two transactions.

You can request one refund per quarter without cost to you. Additional refunds in a one- quarter period, attract this fee. This fee is applied to each refund transaction after the first refund transaction per quarter.

This is usually required when the premises has an access issue, or the disconnection cannot be performed safely at the meter or remotely. Fee applies to gas or electricity. Fee will depend on your local distributor.

This is usually required when the premises was previously disconnected from the street, pit, or pole. Fee applies to gas or electricity. Fee will depend on your local distributor. Arranging a truck visit can take many days.

In cases where a summons, legal notice, disconnection notice, or debt notice is delivered via attending the site.

If the meter was purposefully damaged, tampered with, or bypassed, or the wires, pipes, infrastructure, or equipment associated has been interfered with without consent. If your actions result in damage to or loss of our, the metering company’s or the Distributor’s assets, we may recover from you the associated costs of rectification, repair, or replacement together with reasonable costs of investigation, legal services, disconnection and reconnection. The metering company or distributor will also estimate the energy usage consumed and unbilled, and you will be billed for this.

For any other services request, please call 13 3456 for quote

This charge covers the network component cost to Reconnection of power. The fee applies for either eligible smart meters that can be energised remotely or for eligible basic meters where a standard site visit is required.

This charge still applies even on a failed re-energisation attempt caused by either accessibility issues or if you fail to turn OFF the main power switch as requested. You must give us at least one business day notice.

This charge includes the combined cost of the two fees below.

A site visit to a customer’s premises for the purpose of disconnecting the customer’s supply. The fee applies for either eligible smart meters or for eligible basic meters where a standard site visit is required.

A visual inspection is normally required when the site has previously had a fuse physically removed or was disconnected at the pole top, pillar box or pit. Prior to reconnection in accordance with section 152 of the Electrical Safety Regulation 2002. This involves the customer arranging a five-hour appointment window to allow access to the premises. Whether a visual examination is required decided by your local distributor, and we will notify you prior before we raise the request. If wasted site visit occurs, the fee will still apply.

The reconnection of electricity to a new customer outside business hours.

Only charged where a connection is needed (Move-In Customers) who request power same day, not applicable for customers who simply switch their existing account to GloBird. Requests must be received before 11:00AM. This charge still applies even on a failed reenergisation attempt caused by either accessibility issues or if you fail to turn OFF the main power switch as requested. Upfront payment required with a credit card over the phone.

Only charged where a connection is needed (Move-In customers) who request power same day, but after the cut off times mentioned above. This charge still applies even on a failed re-energisation attempt caused by either accessibility issues or if you fail to turn OFF the main power switch as requested. Upfront payment required with a credit card over the phone.

The testing of a meter at the request of a customer or retailer. It excludes metering installation types 1 to 4. This service usually is requested when the meter is not operating satisfactorily (e.g., High Bill on site investigation).

Please call 13 3456 for quote.

This charge includes the combined cost of the two fees below.

This covers any fees charged by the company responsible for your meter (for example local network company) to re-configure the meter tariff type. It also covers our admin cost and back office cost.

A setup fee for new solar panel installations. This fee covers the cost of meter reconfiguration to be feed-in compatible, administration costs, and changing the tariff type to a solar tariff.

If a site visit is required or requested for technical works, and the work is not completed because you changed your mind, have an access issue, or there is a technical issue with your premises (i.e., Safety Hazard, Network Isolation Required, Site Not Ready), you will still be charged for the site visit fee. If you wish to cancel a site visit adequate notice of at least 3 business days is required.

Technical works include meter exchange/upgrade, reconfiguration, abolishment, electrical inspection, meter relocating, and similar works. You must ensure clear access and that your site’s wiring and plumbing meet the minimum Australian standards.

If you wish to transfer the ownership of the energy account to another person. We will need to arrange a final read to finalise your bill and begin billing the new account holder. New account holders may be subject to a credit check.

This is a fee is charged if your electricity supply was disconnected by us as a result of non-payment.

This fee is charged to reconnect electricity supply if the disconnected was a result of non-payment.

Not applicable for customers who simply switch their existing gas account from another retailer to GloBird. Only applies if you are creating a new account at the address (for example move-in customers).This charge is for us to get a start read to establish your account. The charge still applies even if the meter read was unsuccessful due to accessibility issues. You must give us at least three business days notice. The fee does not cover the cost to unlock or unplug a gas meter. Call us if there is no gas 13 3456.

This fee covers the cost to obtain a final read when you close your gas account (for example Move-Out customers). There is no fee if you simply switch to another retailer. The charge still applies on failed meter read attempts caused by accessibility issues. Please make sure there is clear access to the meter.

GloBird does NOT charge Special Meter Read fees for the FIRST attempt to customers who transfers to us. However, you can request a Special Meter Read service for a gas meter at any time (at your cost), but you are responsible to ensure there is access to the gas meter on the day. The charge still applies if the read attempt failed due to accessibility issues.

If the gas meter is plugged or locked, it will incur a fee for reconnection. Please call us if there is no gas after the connection date. A fee applies if we need to send a technician to unplug the meter. If a wasted site visit occurs, the fee will still apply.

This fee covers the cost of applying a meter lock when you close your gas account while you are still living on the premise. This fee is charged when we request your distributor to turn your gas supply OFF at a property. The charge still applies on failed attempts caused by accessibility issues. Please make sure there is clear access to the meter.

This fee is charged if your gas supply was disconnected by us as a result of non-payment.

This fee is charged to reconnect gas supply if the disconnection was a result of non-payment, or occupier disconnection.

For the removal or decommissioning of an existing gas meter at a residential site. Please make sure there is access to the meter.

If your gas meter is an unclaimed site (not registered), GloBird will have to raise a request for the local distributor of the site to go and claim the gas meter so they can register it onto the national database and provide services to the gas meter. This request will incur a charge which will be passed onto the account holder of the site. Please note GloBird can arrange to re-connect an existing gas meter, but we do not arrange the establishment of a new gas connection to a site, you will need to contact your local distributor or a tier 1 retailer.

If you wish to transfer the ownership of the gas account to another person. We will need to arrange a final gas meter read to finalise your bill and begin billing the new account holder. New account holders may be subject to a credit check.

We do not charge a credit card processing fee for the first four payments per month, nor do we add a surcharge. Acceptable credit cards are: VISA, Master Card, and American Express

This charge does not apply for the first four payments received on an account in a calendar month. This fee is only charged per transaction, for each transaction above the first four payments received per calendar month. A process fee of 2% may apply to the refund of any overpayment received by Wechat/AliPay.

For cheques returned or dishonoured by your financial institution, charged per cheque.

For continuous direct debit attempts that are dishonoured by your financial institution.

For reversal of payment resulting from the unauthorised or fraudulent activity. Example; unauthorised use of a credit card. Any transactions, processed without a proper authorisation from the issuer will be reversed and refunded to the genuine card holder, and this fee will also be charged.

If you have opted to receive a paper bill by post.

For payment made at the post office.

Payment processing fee is only charged when more than two payments are made per month, per account. If you pay your bill in a single transaction, this fee does not apply. If you exceed two payments per month, per account, this fee is charged for every payment transaction after the first two transactions.

You can request one refund per quarter without cost to you. Additional refunds in a one- quarter period, attract this fee. This fee is applied to each refund transaction after the first refund transaction per quarter.

This is usually required when the premises has an access issue, or the disconnection cannot be performed safely at the meter or remotely. Fee applies to gas or electricity. Fee will depend on your local distributor.

This is usually required when the premises was previously disconnected from the street, pit, or pole. Fee applies to gas or electricity. Fee will depend on your local distributor. Arranging a truck visit can take many days.

In cases where a summons, legal notice, disconnection notice, or debt notice is delivered via attending the site.

If the meter was purposefully damaged, tampered with, or bypassed, or the wires, pipes, infrastructure, or equipment associated has been interfered with without consent. If your actions result in damage to or loss of our, the metering company’s or the Distributor’s assets, we may recover from you the associated costs of rectification, repair, or replacement together with reasonable costs of investigation, legal services, disconnection and reconnection. The metering company or distributor will also estimate the energy usage consumed and unbilled, and you will be billed for this.

For any other services request, please call 13 3456 for quote.