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GloBird Energy Fees
Information on any fees and charges that might apply to your bill
Fees
Below are a list of our standard fees & charges for 2018, effective date 1 Jan 2018. To see the current 2017 fees & charges, please click here.
| Service | Charge Rate β GST Exc. | Charge Rate β GST Inc. | Comment |
|---|---|---|---|
| Paper Bill | $2.00 | $2.20 | If you have opted to receive a paper bill by post |
| Post Bill Pay | $0.91 | $1.00 | For payment made at the post office |
| Credit Card Processing Fee/Surcharge | NIL | NIL | We do not charge credit card processing fee or surcharge. Acceptable credit cards are: VISA, Master Card, and American Express |
| Re-energising Standard (Smart Meter) | $20.00 | $22.00 | Not applicable for customers who simply switch their existing account to GloBird. This charge is for re-connection of power, or if you are creating a new account at the address (for example move-in customers), and your meter is an eligible smart meter. This charge still applies even on a failed re-energisation attempt caused by either accessibility issues or if you fail to turn OFF the main power switch as requested. You must give us at least one business day notice. |
| Re-energising Standard (Basic Meter) | $50.00 | $55.00 | Not applicable for customers who simply switch their existing account to GloBird. This charge is for re-connection of power, or if you are creating a new account at the address (for example move-in customers), and your meter is an eligible smart meter. This charge still applies even on a failed re-energisation attempt caused by either accessibility issues or if you fail to turn OFF the main power switch as requested. You must give us at least one business day notice. |
| De-energising (Smart Meter) | $20.00 | $22.00 | For Move-Out customers with an eligible smart meter only. The charge still applies on failed de-energisation attempt caused by accessibility issues. |
| De-energising (Basic Meter) | $50.00 | $55.00 | For Move-Out customers on basic meters only. The charge still applies on failed de-energisation attempt caused by accessibility issues. |
| Re-energising Same Day Business Hours | $80.00 | $88.00 | Only charged where a connection is needed (Move-In Customers) who request power same day, not applicable for customers who simply switch their existing account to GloBird. Request must be received before 3.00PM for customers with eligible smart meters, or before 2.00PM for basic meters. This charge still applies even on a failed reenergisation attempt caused by either accessibility issues or if you fail to turn OFF the main power switch as requested. Upfront payment required with a credit card over the phone. |
| Re-energising Same Day After Hours | $350.00 | $385.00 | Only charged where a connection is needed (Move-In customers) who request power same day, but after the cut off times mentioned above. This charge still applies even on a failed re-energisation attempt caused by either accessibility issues or if you fail to turn OFF the main power switch as requested. Upfront payment required with a credit card over the phone. |
| Meter Reconfiguration | $50.00 | $55.00 | This covers the fee charged by the company responsible for your meter (for example local network company) to re-configure the meter tariff type. It also covers our admin cost and back office cost. |
| Special Meter Read | $40.00 | $44.00 | GloBird does NOT charge Special Meter Read fees on new customers when signing up. However, you can request a Special Meter Read service for a basic meter at any time, but you are responsible to ensure the meter company have access to the meter box on the day. The charge still applies if the read attempt failed due to accessibility issues. |
| Metering Exit or Supply Abolishment | $600.00 | $660.00 | A fee for the removal, abolishment, or termination of a meter. For example, where you demolish a house for development or otherwise remove an existing meter. This includes any "Meter Exit Fee" charged by your distributor. We will refund up to $500, if your local distributor chooses NOT to charge a Meter Exit Fee. |
| Solar tariff setup | $160.00 | $176.00 | A setup fee for new solar panel installation. The fee covers the cost of meter reconfiguration to be feed-in compatible, administration costs, and changing the tariff type to a solar tariff. |
| Cheque Dishonoured Fee | $25.00 | $27.50 | For cheques returned or dishonoured by your financial institution, charged per cheque. |
| Direct Debit Dishonoured Fee | $25.00 | $27.50 | For continuous direct debit attempts that are dishonoured by your financial institution, maximum one charge per month per account. |
| Change Account Ownership (Smart Meter) | $20.00 | $22.00 | If you wish to transfer the ownership of the energy account to another person, and have a smart meter. We will need to arrange a final read to finalise your bill and begin billing the new account holder. New account holders may be subject to a credit check. |
| Change Account Ownership (Basic Meter) | $40.00 | $44.00 | If you wish to transfer the ownership of the energy account to another person, and have a basic meter. We will need to arrange a final read to finalise your bill and begin billing the new account holder. New account holders may be subject to a credit check. |
| Other | POA | POA | For any other services request, please call for quote. |
| Gas Re-energising Standard | $20.00 | $22.00 | Not applicable for customers who simply switch their existing account to GloBird. This charge is for re-connection of gas, or if you are creating a new account at the address (for example move-in customers). This charge still applies even on a failed re-energisation attempt caused by accessibility issues. You must give us at least two business days notice. |
| Gas De-energising Standard | $20.00 | $22.00 | To disconnect gas (for example Move-Out customers). The charge still applies on failed de-energisation attempt caused by accessibility issues. |
| Gas Re-energising Same Day Business Hours | $150.00 | $165.00 | Only charged where a gas re-connection is needed (for example Move-In Customers) who request gas connection same day, not applicable for customers who simply switch their existing gas account to GloBird. Request must be received before 3.00PM. This charge still applies even on a failed reenergisation attempt caused by either accessibility issues. Upfront payment required with a credit card over the phone. |
| Gas Special Meter Read | $20.00 | $22.00 | GloBird does NOT charge Special Meter Read fees on new customers when signing up. However, you can request a Special Meter Read service for a gas meter at any time, but you are responsible to ensure the meter company have access to the gas meter on the day. The charge still applies if the read attempt failed due to accessibility issues. |