GloBird Energy Fees
Information on any fees and charges that might apply to your bill
Fees
Below are a list of our standard fees & charges (last updated 16 Nov 2018)
| Service | Charge Rate – GST Inc. | Comment |
|---|---|---|
| Paper Bill | $2.50 | If you have opted to receive a paper bill by post |
| Post Bill Pay | $1.00 | For payment made at the post office |
| Credit Card Processing Fee/Surcharge | NIL | We do not charge credit card processing fee or surcharge. Acceptable credit cards are: VISA, Master Card, and American Express |
| Re-energising Standard (Smart Meter) | $22.00 | Not applicable for customers who simply switch their existing account to GloBird. This charge is for re-connection of power, or if you are creating a new account at the address (for example move-in customers), and your meter is an eligible smart meter. This charge still applies even on a failed re-energisation attempt caused by either accessibility issues or if you fail to turn OFF the main power switch as requested. You must give us at least one business day notice. |
| Re-energising Standard (Basic Meter) | $66.00 | Not applicable for customers who simply switch their existing account to GloBird. This charge is for re-connection of power, or if you are creating a new account at the address (for example move-in customers), and your meter is an eligible basic meter. This charge still applies even on a failed re-energisation attempt caused by either accessibility issues or if you fail to turn OFF the main power switch as requested. You must give us at least one business day notice. |
| De-energising (Smart Meter) | $22.00 | For Move-Out customers with an eligible smart meter only. The charge still applies on failed de-energisation attempt caused by accessibility issues. |
| De-energising (Basic Meter) | $66.00 | For Move-Out customers on basic meters only. The charge still applies on failed de-energisation attempt caused by accessibility issues. |
| Re-energising Same Day Business Hours | $88.00 | Only charged where a connection is needed (Move-In Customers) who request power same day, not applicable for customers who simply switch their existing account to GloBird. Request must be received before 3.00PM for customers with eligible smart meters, or before 2.00PM for basic meters. This charge still applies even on a failed reenergisation attempt caused by either accessibility issues or if you fail to turn OFF the main power switch as requested. Upfront payment required with a credit card over the phone. |
| Re-energising Same Day After Hours | $385.00 | Only charged where a connection is needed (Move-In customers) who request power same day, but after the cut off times mentioned above. This charge still applies even on a failed re-energisation attempt caused by either accessibility issues or if you fail to turn OFF the main power switch as requested. Upfront payment required with a credit card over the phone. |
| Meter Reconfiguration | $55.00 | This covers the fee charged by the company responsible for your meter (for example local network company) to re-configure the meter tariff type. It also covers our admin cost and back office cost. |
| Special Meter Read | $55.00 | GloBird does NOT charge Special Meter Read fees on new customers when signing up. However, you can request a Special Meter Read service for a basic meter at any time, but you are responsible to ensure the meter company have access to the meter box on the day. The charge still applies if the read attempt failed due to accessibility issues. |
| Metering Exit or Supply Abolishment | $660.00 | A fee for the removal, abolishment, or termination of a meter. For example, where you demolish a house for development or otherwise remove an existing meter. This includes any "Meter Exit Fee" charged by your distributor. We will refund up to $500, if your local distributor chooses NOT to charge a Meter Exit Fee. |
| Solar tariff setup | $176.00 | A setup fee for new solar panel installation. The fee covers the cost of meter reconfiguration to be feed-in compatible, administration costs, and changing the tariff type to a solar tariff. |
| WeChat / AliPay Processing Fee | $1.10 | This charge does not apply for the first two payments received on an account in a calendar month. This fee is only charged per transaction, for each transaction above the first two payments received per calendar month. We do not accept payments that are significantly above the amount of your normal energy bill, and a process fee of 2% applies to the refund of any overpayment received by Wechat/AliPay. |
| Cheque Dishonoured Fee | $27.50 | For cheques returned or dishonoured by your financial institution, charged per cheque. |
| Direct Debit Dishonoured Fee | $27.50 | For continuous direct debit attempts that are dishonoured by your financial institution, maximum one charge per month per account. |
| Change Account Ownership (Smart Meter) | $22.00 | If you wish to transfer the ownership of the energy account to another person, and have a smart meter. We will need to arrange a final read to finalise your bill and begin billing the new account holder. New account holders may be subject to a credit check. |
| Change Account Ownership (Basic Meter) | $55.00 | If you wish to transfer the ownership of the energy account to another person, and have a basic meter. We will need to arrange a final read to finalise your bill and begin billing the new account holder. New account holders may be subject to a credit check. |
| Disconnection of Electricity for non-payment | $88.00 | This is a fee is charged if your electricity supply was disconnected by us as a result of non-payment. |
| Reconnection of Electricity for non-payment | $88.00 | This fee is charged to reconnect electricity supply if the disconnected was a result of non-payment. |
| Gas Move-In Meter Read | $22.00 | Not applicable for customers who simply switch their existing gas account from another retailer to GloBird. Only applies if you are creating a new account at the address (for example move-in customers).This charge is for us to get a start read to establish your account. The charge still applies even if the meter read was unsuccessful due to accessibility issues. You must give us at least three business days notice. The fee does not cover the cost to unlock or unplug a gas meter. Call us if there is no gas 13 3456. |
| Gas Final Meter Read | $22.00 | This fee covers the cost to obtain a final read when you close your gas account (for example Move-Out customers). There is no fee if you simply switch to another retailer. The charge still applies on failed meter read attempt caused by accessibility issues. Please make sure there is access to the meter. |
| Gas Special Meter Read | $22.00 | GloBird does NOT charge Special Meter Read fees to customers who transfers to us. However, you can request a Special Meter Read service for a gas meter at any time (at your cost), but you are responsible to ensure there is access to the gas meter on the day. The charge still applies if the read attempt failed due to accessibility issues. |
| Gas Unplug or Unlock | $77.00 | In some rare cases gas meters may have been plugged or locked by the previous provider. This can cause delays. Please call us if there is no gas after the connection date. A fee of $70 plus GST applies if we need to send a technician to have the meter unplugged or unlocked. |
| Disconnection of Gas for non-payment | $88.00 | This fee is charged if your gas supply was disconnected by us as a result of non-payment. |
| Reconnection of Gas for non-payment | $88.00 | This is a fee charged to reconnect gas supply is the disconnected was a result of non-payment. |
| Gas Meter Abolishment | $110.00 | For the removal or decommissioning of an existing gas meter at a residential site. Please make sure there is access to the meter. |
| Other | POA | For any other services request, please call 133 456 for quote. |