State Rates States

Why do energy rates change each year?

Each year we adjust your energy rates. The good news is that this means you shouldn’t see any more changes to your energy rates for another year.

Our policy has always been to send a written notification whenever we change our rates to give our valued customers as much notice as possible.

Why have my rates gone up?

Each year we adjust your energy rates. The good news is that this means you shouldn’t see any more changes to your energy rates until the year ahead. To get a rough idea of what makes up a typical electricity bill, check out the cost stack chart (taken from the Victorian Default Offer 2026-27 Final Decision Paper) below, showing the components that make up a typical household bill on a default energy plan. The retail margin is the tiny pink portion. Although this is not directly linked to your specific energy plan, it provides a good insight into the cost components of a typical energy bill.

As a value-conscious retailer, GloBird works hard to keep bills as low as we reasonably can. However, many of the major components that make up an energy bill, as listed in the cost stack above, are outside the retailer’s direct control.

Why do energy rates change?

Under our agreement with you, we review our prices from time to time, usually once a year. When we do this, we consider a range of factors, including wholesale energy costs, your distributor’s charges, market and regulatory costs, the cost of running our business, whether we are earning a reasonable commercial return, and broader conditions in the energy market. We have considered these factors in reviewing and re-setting your prices on this occasion.

As these underlying costs change over time, the prices we charge cannot remain static year after year. As a value-conscious retailer, GloBird works hard to keep bills as low as we reasonably can, while continuing to cover the costs involved in supplying energy to our customers.

Why have my rates changed so soon after I joined you?

GloBird normally reset energy rates once a year. The length of time your price will remain unchanged depends on when you joined us. The further away from that annual price re-set date, the longer your rate will remain unchanged. Likewise, customers who join us later may see a rate change sooner.

What can I do to save more?

Ultimately, the best way to control your energy costs is to manage your usage. A list of energy saving tips is available below.

Gas 9 simple tips to keep your gas bill down

Electricity How Can We Save Energy In Our Homes?

We always want to make sure you’re on the most cost-effective plan, you can contact us at any time to check your plan. Email CS@GloBirdEnergy.com.au

Are retailers just adding a big margin to my bill?

Not necessarily. The VDO includes a regulated retail margin, but that is not the same as what retailers actually earn on every plan.

The ESC’s own analysis shows that average actual Victorian retailer margins, measured using EBITDA, have been below the VDO margin across the years shown in Figure 10 on page 59 of its report.

In the chart below, the red line shows the retail margin allowed in the VDO, while the blue bars show average actual retailer margins. When retailer margins are tight, retailers have limited capacity to absorb the underlying costs that make up the bill, such as network, wholesale, environmental, market and operating costs.