Payment Difficulty Assistance
Assistance is available in Victoria if you are having difficulty paying your bills.
Concessions & other assistance
Let us know if you have a valid concession card so we can apply any eligible concession discount to your account. If your concession was valid but was not applied to your account, we may be able to apply it retrospectively. You can find out if you are eligible for concession by contacting the below agency.
VIC – The Department of Families, Fairness and Housing Concessions Information Line on 1800 658 521 (toll free)
Vic – Utility Relief Grant Scheme (URGS)
The Utility Grant Scheme provides help to pay a mains electricity, gas or water bill that is overdue due to a temporary financial hardship. Assistance in accessing energy concessions and government support services (such as Utility Relief Grant and concession rebates) is available from the Department of Health and Human Services (DHHS) website https://services.dhhs.vic.gov.au/concessions-and-benefits
Financial counselling and welfare agencies
Support may be available to you including access to a free accredited financial counsellor in your area, or from other welfare agencies, some are listed below:
- www.kildonan.org.au (Uniting Care)
Best plan for you:
Contact us on 133 456, we can examine the way you are using power and recommend the most cost effective plan or tariff for your unique usage profile. We can also estimate your ongoing usage for the next 12 months. There is no fee to do this.
If you are unable to pay for the power you are consuming, identify which appliances are essential and which appliances are not. Only use necessary appliances. For example, it is important to keep your fridge plugged in, but non-essential items like gaming consoles and televisions are not essential. Limiting the use of non-essential appliances will help you to reduce your ongoing bills faster and get you back on track. Let us know if you would like us to conduct an energy audit via telephone or in your home. You can call us on 133 456.
We can assist you to set up a payment arrangement or payment plan if you agree to make certain pre-defined payments before or on certain dates:
- of equal amounts over regular periods such as weekly, fortnightly or monthly payments
- that incorporate the arrears owing on your account, so your debt is fully paid within 6 months
- that provide for payments covering both usage and arrears
- that are based on a reasonable forecast of your energy usage over the next 12 months.
If you can’t pay the full cost of your ongoing energy usage, we can put your debt on hold, so you don’t need to make any payment towards the debt for up to six months. We may also allow you to pay less than your ongoing usage while you work to reduce your energy use. After this time, we will review your progress. You must take reasonable action towards paying for your ongoing energy use or repaying the arrears you’ve accrued on your account.
Arrangements can also be made for Centrelink clients to pay through Centrepay.
Find tips about how to reduce your power use here: https://www.globirdenergy.com.au/help-support/save-energy-tips/
To read the full version of the GloBird Hardship policy go here: https://www.globirdenergy.com.au/legal/