How to report faults or power outages
Find contact details for energy distributors in your state below. Your distributor (who own the wires and cables that transmit power to your premises) is responsible for any power faults or outages that might occur. If you have a fault or power outage, it’s important to contact the distributor in charge of your area. The telephone number for your distributor is located at the top right hand side of your electricity bill.
CitiPower 13 12 80
Melbourne City and Inner Suburbs.
Jemena 13 16 26
Northern and north-western suburbs
PowerCor 13 24 12
Western suburbs and western Victoria
Ausnet 13 17 99
Outer northern and eastern suburbs and eastern Victoria
United Energy 13 20 99
Southern suburbs and Mornington peninsula
Endeavour Energy 131 003
Southern & western metropolitan Sydney and surrounds including the Blue Mountains and the Illawarra.
Essential Energy 132 080
Country & regional NSW, southern regional QLD
Ausgrid 13 13 88
Inner, northern & eastern metropolitan Sydney and surrounds
SA Power Networks 131 366
All of South Australia
Energex 136 262
Brisbane, Gold Coast, Sunshine Coast & surrounds
Ergon Energy 132 296
Country & regional QLD
As a retailer we handle the billing side of things; however we don’t control the wires and cables that supply power to your premises. For the fastest and safest response to faults or outages, it’s important to contact the network provider in charge of your area. The below postcode search can help you work out which network to contact in such events.