How to report faults or power outages
There are five Network’s Service providers in Victoria. Your network company (who own the wires and cables that transmit power to your premises) is responsible for any power faults or outages that might occur. If you have a fault or power outage, it’s important to contact the distributor in charge of your area. The telephone number for your network company is located at the top right hand side of your electricity bill.
CitiPower 13 12 80
Melbourne City and Inner Suburbs.
Jemena 13 16 26
Northern and north-western suburbs
PowerCor 13 24 12
Western suburbs and western Victoria
Ausnet 13 17 99
Outer northern and eastern suburbs and eastern Victoria
United Energy 13 20 99
Southern suburbs and Mornington peninsula
As a retailer we handle the billing side of things; however we don’t control the wires and cables that supply power to your premises. For the fastest and safest response to faults or outages, it’s important to contact the network provider in charge of your area. The below postcode search can help you work out which network to contact in such events.