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QLD & NSW FLOOD INFO

QLD & NSW FLOOD INFO

Have you been affected by the floods?

For customers in QLD:

For information on Emergency Hardship Assistance, Queensland residents can contact the Community Recovery Hotline on 1800 173 349, or visit the Queensland Government’s Community Recovery Portal.

Links to further support:

For customers in NSW:

NSW residents affected by recent severe storms and flooding may be eligible for a state government Disaster Relief Grant. According to the NSW Government, you may be eligible for financial support if all of the following apply:

  • your home (primary place of residence) was damaged by a natural disaster
  • you do not have insurance for the damage
  • you are a low-income earner with limited financial resources, and
  • it has been less than four months since the disaster.

You may not be eligible if either of the following apply:

  • lack of maintenance such as poor roof maintenance has caused or impacted the damage, or
  • the damage is cosmetic and not essential to living in a safe and habitable home.

To apply for this payment, call 13 77 88 and ask about the Disaster Relief Grant administered by Resilience NSW.