• Skip to primary navigation
  • Skip to main content
  • Skip to primary sidebar
  • Skip to footer

GloBird Energy

Energy

  • Join Us
    • Switch now
    • Moving home
    • Why choose us?
  • Offers / Rates
    • Get a quote
    • Send us your bill
    • Electricity Rates

      Home electricity Business electricity

      Gas Rates

      Home gas Business gas
    • GloGreen - carbon offset energy
    • ZEROHERO – Solar & Battery
    • Understanding tariffs
    • Upgrading to a smart meter
  • My Bill
    • Make an online payment
    • How to pay your energy bill
    • Compare my bill
    • Direct debit
    • Energy concessions
    • Understanding my bill
  • About
    • Awards and media
    • Contact us
    • Frequently Asked Questions
      • FAQs about GloBird
      • Rates / Discounts
      • Switching / Moving
      • My Account
      • Billing / Payments
      • Fees
      • Meters / Tariffs
      • Faults / Emergencies
      • Solar
      • Energy industry
      • Remote Connection & Disconnections
      • Timeframes for Common Job Requests
      • Weather
    • Fees
    • Jobs
    • Graduate Program
    • Blog
    • Give us your feedback
  • Solar & Battery
  • Quick Pay
  • My Account
My Account
  • Join Us
    • Switch now
    • Moving home
    • Why choose us?
  • Offers / Rates
    • Get a quote
    • Send us your bill
    • Home electricity
    • Home gas
    • Business electricity
    • Business gas
    • Understanding tariffs
    • Upgrade to a smart meter
  • GloGreen - carbon offset energy
  • My Bill

    • How to pay your energy bill
    • Compare your bill
    • Direct debit
    • Energy concessions
    • Understanding my bill
  • About Us
    • Awards & media
    • Contact us
    • FAQs
    • Fees
    • Jobs
    • Graduate Program
    • Blog
    • Give us your feedback
  • Quick Pay
  • My Account

Answers to questions GloBird Energy hears a lot

31/01/2018

We started GloBird Energy with three fairly basic aims:

 

1. to offer more affordable deals than most that were already out there in the market;

2. to simplify the entire process of dealing with an energy retailer; and

3. to put together a locally-based customer service team that understands what Victorians need and what they’re up against, and always respond with care and compassion.

 

By all measures – but particularly based on the feedback of satisfied customers – we’re doing a reasonable job.

But we’re also paying close attention to the general chat around the energy marketplace, where everyone knows there are still issues, and you’d have to have your head in the sand to not understand that prices are too high and there are concerns about the reliability of supply.

To help give you a better appreciation for how we’re approaching the business, here are answers to a handful of questions that we see and hear a lot.

Why do bills keep going up?

There are many factors, but what they all boil down to is that it’s costing more to buy electricity, particularly at times of high demand.

Unfortunately, that’s something that’s out of our hands, and we have no choice but to buy the electricity from the companies that generate it at whatever the wholesale price is. After all, we have a commitment to supply to you, our customers.

The wholesale price can fluctuate significantly, but as retailers we can hardly charge 100 times more on some bills than others (imagine the uproar if we did!).

As an illustration, here are two snapshots of the real-time Data Dashboard on the AEMO website showing an overview of the National Energy Market (NEM).

On the left, the cost per megawatt hour (MWh) when there was a shortfall of available energy in Victoria and South Australia on the very hot afternoon of Friday January 19th. And on the right, more ‘regular’ prices on a 33-degree day, Monday the 29th:

 

 

What does GloBird do to keep prices down?

Firstly, we keep our overheads down.

We don’t spend money on anything we don’t need to run our business efficiently. That’s reflected in our modest, suburban offices. There’s no good reason to have a shiny, CBD building with our name on the outside.

We also rely on technology to keep our systems streamlined, from the time we sign up a customer through to the billing.

At the same time, we don’t have a wide range of offers, because trying to be all things to all people actually costs more. If that means we don’t have the best offer available for some people, so be it. We’ll keep trying to be the best for as many as possible.

And we don’t spend a lot on marketing or advertising. We’re happy with social media and word-of-mouth to spread the word.

   

Why do you have only five residential offers?

As we noted in the previous answer, it costs more in overheads to put together and then service a wide range of offers, in an attempt to shape ones that suit particular types of users.

We know that we can’t be the be-all-and-end-all of energy retailers so, rather than compromise, we aim to have the best offers for certain types of users.

We still think we’ve got a lot of residential customers covered with these:

  • GloSave – for small to average size household or low to average energy users.
  • EasySave – set and forget. Autopay using direct debit with credit card to always get great rates.
  • Boost – for large size household or well above average energy users.
  • Solar Plus – perfect for the solar household who want more.
  • Solar Basic

We also offer BizSave and BizSolar for SME businesses.

 

Do you really care about customers?

We know. That’s what they all say!

In our case, before we set up our business we analysed the market quite thoroughly.

One of the first things we noticed was that average satisfaction of customers with their energy retailers wasn’t all that high.

So, we dug a bit deeper and it was clear that was because a lot of people felt they weren’t listened to when they had a complaint or issue and were treated as no more than a number on a big spreadsheet.

As a result, we made that our number one priority: value each and every customer.

We are determined to keep the human element front of mind for all of our employees.

When you call us, you talk to someone right here in our Melbourne office, right alongside all the other people who run the business.

 

Can I check or compare without signing up to anything?

Absolutely!

That’s one of the things we spotted in our research, before starting GloBird: a lot of people don’t like the idea of giving over their contact details just to check something out.

You don’t want a salesperson to call you to pester you if you don’t decide to sign up on the spot.

As a result, on the GloBird Energy website you can compare your bill and get a quote without having to enter any personal details – not to mention it takes only a matter of seconds (with a recent bill in hand) to use our online comparison tool.

If we can’t save you money, then don’t sign up, but at least you’ll know you’re on a good deal.

 

Are you going to have gas as well?

Yes. Very soon.

We know that a lot of people prefer the convenience of dealing with one company for both electricity and gas.

We’ve taken the first big step by getting our Victorian Gas Licence and, over the past few months, we’ve been working very hard to get everything ready to make you an offer we hope you’ll be pretty happy with.

Once we’ve finalised and signed the necessary market contracts, finished building and testing our back-office technology, and updating our website, we’ll launch our gas offer.

If everything goes smoothly, it’s only a matter of weeks away.

Filed Under: Uncategorized

Primary Sidebar

Help Centre

  • FAQ
  • Help & Support Resources
  • Legal & Compliance
  • Retail Code
  • Consumer Data Right
  • Hardship Policy
  • Privacy and Credit Reporting Policy
  • Payment Assistance Policy
  • Dispute Resolution
  • No Contact List
  • FREE LUNCH Plan Terms and Conditions
  • Standing Offer Information
  • Fees
  • Life Support
  • Terms & Conditions
  • Summary of Customer Rights
  • Family Violence Policy
  • Gas Faults & Emergency

Footer

Why Join Us

At GloBird, you’re free as a bird. Free to enjoy our low cost energy for as long or as little as you like with our attractive range of cheap electricity and gas plans. There are no lock-in contracts, no termination fees, just great value energy.

Offers & Rates

Home Electricity
Home Gas
Business Electricity
Business Gas
Standard Retail Contract

Help & Resources

  • FAQ
  • Help & Support Resources
  • Legal & Compliance
  • Retail Code
  • Consumer Data Right
  • Hardship Policy
  • Privacy and Credit Reporting Policy
  • Payment Assistance Policy
  • Dispute Resolution
  • No Contact List
  • FREE LUNCH Plan Terms and Conditions
  • Standing Offer Information
  • Fees
  • Life Support
  • Terms & Conditions
  • Summary of Customer Rights
  • Family Violence Policy
  • Gas Faults & Emergency

Globird Energy

PO Box 398, Ringwood, VIC, 3134

133 456

1800 516 888 (中文)

cs@globirdenergy.com.au

Search

Like most websites, we use cookies to analyse our website traffic, social media, advertising, statistics, errors and broken page links. We share this data with our website developers and analytics partners who may combine it with other information that you’ve provided to them. See our privacy policy for more information.

  • Home
  • About Us
  • Offers & Rates
  • Moving Home
  • Contact Us

© 2025 GloBird Energy