RetroSave – Associated Terms, Conditions and Fees
The RetroSave energy plan is available for a limited time. The energy rates on this plan are equivalent to the 2019 VDO rates. The energy rates of this plan will not change during all of 2020. At the end of 2020, at our discretion, we may also review your prices. We will give you advance written notice of any change.
If you have paid the non-refundable once-off charge of $50 to lock these rates, it guarantees these rates will not change for all of 2020 & 2021. This means your rates can’t change until at least January 1st 2022. There is no lock-in contract or exit fees, you can switch retailer for free, or swap products, however there is a fee if you need us to disconnect the power supply to your premises. Although the rates of this plan are locked, we can change or introduce a new fee or change an existing fee, for example the fee for paper bills or for disconnection of supply. Please see our fees page for a full list of fees.
If you took up the $50 rate lock offer, and if you remain on the RetroSave product (and your existing meter tariff) which gives you fixed rates for all of 2020 & 2021, we will reward your loyalty with a $50 bonus being automatically applied to your December 2021 invoice or the closest invoice issued to this date if there is no overdue balance at the time. If you have any questions regarding this offer please call us on 13 3456.
Full details of all GloBird fees are available here