Why are my energy rates changing?
We need to adjust your energy rates in-line with network and wholesale costs. The wholesale cost of energy has changed since we last set your prices. Our policy has always been to send a written notification whenever we change our rates to give our valued customers with as much notice as possible. Our blog explains more about what's driving energy prices in Australia at the moment.
My rate change seems kind of high, why is that?
We've consistently offered some of the lowest energy rates in Australia every year. Having such low rates can make even a couple of cents increase appear higher for a company with lower rates than the more expensive retailers. For example a 2 cent increase on a 10 cent tariff translates to a 20% increase. However if the tariff was 20 cents to begin with, the same 2 cent increase translates to a 10% increase.
What matters most is the ultimate rate you pay for power, and you can rest assured that GloBird will always provide you with some of the lowest rates on the market. As a retailer, we keep our operating costs to a minimum, and our margins are razor thin, however we can't control the underlying cost of power. Our blog explains more about what's driving energy prices in Australia at the moment
Is GloBird still the best provider for me?
Most energy companies change their new rates around December. However we publish our rates early to give our customers as much notice as possible. Be careful when comparing rates late in the year; any rates available from our competitors are likely to change in the coming months.
How can I be sure the price change is fair?
GloBird doesn't have lock in contracts, so we won't just change your price unless it's absolutely necessary. It's simply not in our interests to do so. The underlying cost of power is set on the NEM (National Energy Market). The NEM is the wholesale market where all energy companies buy their power. Our blog explains more about what's driving energy prices in Australia at the moment. As always, GloBird continues to be among the most competitive energy providers in the market. Please let us know if you have any questions. You can contact us on CS@GloBirdEnergy.com.au