My Rate Change
Why have my rates changed so soon after I joined you?
Like all energy retailers, we normally adjust our energy rates around December each year. This is when Australian distributors (who own electrical infrastructure) obtain government approval for their annual distribution charges. This means a customer who joins us at the start of the year will likely stay on the same rates for 11 or 12 months before their rates change. Likewise, customers who join us towards the end of the year will see a rate change sooner.
GloBird guarantees fixed rates for at least three months following your initial sign-up. For example, if you joined us towards the fourth quarter of 2018, we have deferred changing your rates until March 2019.
Why are my energy rates changing?
We need to adjust your energy rates in line with network and wholesale costs. Like most energy companies we normally do this in December each year. For customers who joined us in late 2018, we have deferred changing your rates because we guarantee fixed rates for at least three months following your initial sign-up. Our policy has always been to send a written notification prior to any change. Our blog explains more about what's driving energy prices in Australia at the moment.
My rate change seem kind of high, why is that?
We've consistently offered some of the lowest energy rates in Victoria every year since our inception. We are proud to have won Mozo's Best Rate In Victoria in 2017, again in 2018, and we aim to win this award every year. Having such low rates can make even a couple of cents increase appear higher for a company with lower rates than the more expensive retailers. For example, a 2 cent increase on a 10 cent tariff translates to a 20% increase. However, if the tariff was 20 cents to begin with, the same 2 cent increase translates to a 10% increase.
What matters most is the ultimate rate you pay for energy, and you can rest assured that GloBird will always provide you with some of the lowest rates on the market. As a retailer, we keep our operating costs to a minimum, and our margins are razor thin, however we can't control the underlying cost of energy. Our blog explains more about what's driving energy prices in Australia at the moment.
Is GloBird still the best provider for me?
GloBird proudly won Mozo's Best Rate in Victoria for 2017, again in 2018, and we aim to win this award every year. As always, our 2019 rates will prove to be very competitive after the chaos of the price change season subsides. We don't have lock-in contracts or exit fees, instead we offer competitive rates to keep our customers loyal. Our blog explains more about what's driving energy prices in Australia at the moment.
How can I be sure the price change is fair?
GloBird doesn't have lock in contracts, so we won't just change your price unless it's absolutely necessary. It's simply not in our interests to do so. The underlying cost of power is an Australia-wide issue. Our blog explains more about what's driving energy prices in Australia at the moment. As always, GloBird continues to be among the most competitive energy providers in the market. Please let us know if you have any questions. You can contact us on CustomerService@GloBirdEnergy.com.au
What can I do to save more?
A list of energy saving tips is available on our blog. Also check our Instagram feed (@globird_energy) for regular tips and tricks. Feel free to contact us so we can make sure you're on the most cost-effective plan. Call us on 13 3456 or email CustomerService@GloBirdEnergy.com.au