Bill Replace

Your meter is a manually read smart meter; it stores a record of energy usage in half hour increments in its digital memory, but unlike some smart meters that transmit the data digitally, the data from your meter is only downloaded when your local meter reader visits the site once every few months. 

A digital record of your actual energy usage is the most accurate way of billing you, however because GloBird bill monthly, we often issue a bill based on an estimate (E) while we are waiting to receive the actual digital usage data. 

The actual data (A) is then used to ‘wash-out’ or adjust your bills to correct any variance in the estimate. The data tells us exactly how much energy was used each day. We use it to ensure complete billing accuracy over the long term. 

This works well throughout the year when the energy rate is fixed. However, when energy rates are re-set (usually once a year) we may need to replace an estimate bill with a bill that is based on actual usage data so we can apportion the correct energy rate to the correct usage period.

If this occurs, we will withdraw a previous estimate bill, and reissue a new bill based on the actual data once it is received.

Any payments made toward the withdrawn estimate bill are still shown as a credit on the account.