Energy Industry Service Order – Christmas Period Schedule. 2025

Christmas Period Schedule

Your local distributor is responsible for the energy infrastructure in your area including connecting, disconnecting, installing new meters, meter abolishment’s, meter relocation & meter upgrade (also known as a truck appointment) and other services that require a site visit.

Each distribution company has a geographic area they look after, and they each have their own processing time frames. Only jobs that are submitted (with the correct paperwork) before the cut off period can be scheduled.

If you request a service order during the cut off period, GloBird will still submit the job request, but the service order will not be actioned by the distributor until the end of the cut off period. Please also give us a few days, GloBird also need some time as we don’t process service orders in real time.

All relevant paperwork must be submitted before the cut-off date. For example, a new meter connection has two steps. Both would need to be submitted prior to cut off.

Step 1 = Allocate NMI (usually takes a week)

Step 2 = Establish supply and install meter (paired service orders), can only be submitted after the first step is complete.

To assist customers, GloBird have compiled a list of distributors, and their cut off period.

Note: The service is unavailable for the specified period, inclusive of both start and end dates.

Electricity job cut off period

	New Meter Connection	Truck Appointments
Citipower	02/12/2025 – 01/01/2026	15/12/2025 – 11/01/2026
Powercor	02/12/2025 – 01/01/2026	15/12/2025 – 11/01/2026
United Energy	02/12/2025 – 01/01/2026	15/12/2025 – 11/01/2026
AusNet Services	04/12/2025 – 02/01/2026	21/11/2025 – 05/01/2026
Jemena	11/12/2025 – 12/01/2026	13/12/2025 – 12/01/2026

For Citipower/Powercor/UE truck appointment, RECs are required to book the truck appointment in eConnect/myEnergy by 01/12/2025

Gas job cut off period

	Meter Remove and Supply Abolish	Gas Meter/Regulator Upgrade/Gas Meter Relocation
Multinet	15/11/2025 – 04/01/2026	No cutoff, most planned works will not be scheduled between 12/12/2025 – 05/01/2026
AusNet Services	17/12/2025 – 06/01/2026	No cut off period, however, will prioritise complete the request raised before Wednesday 17/12/2025. For those received after then, there is no guarantee to complete before 02/01/2026.
AGN	15/11/2025-05/01/2026	No cut off period, but there would be a delay between 18/12/2025 – 05/01/2026
Jemena	BAU except for public holidays and weekends	Portal applications will continue to be assessed; however, service order submitted on or before 20/10/2025 will not proceed until end of Jan 2026

De-energization Cut off period

State	De-energization
VIC	BAU
NSW	19/12/2025 – 04/01/2026
QLD	BAU
SA	BAU

Apply Meter Lock Cut off Period

VIC	Multinet	19/12/2025 – 04/01/2026
	Ausnet	11/12/2025 – 05/01/2026
VIC/QLD/SA	AGN	19/12/2025 – 04/01/2026
NSW	Jemena	20/12/2025 – 01/01/2026