Energy Industry Service Order – Christmas Period Schedule. 2021

Christmas Period Schedule

Your local distributor is responsible for the energy infrastructure in your area including connecting, disconnecting, installing new meters, meter abolishment’s, meter relocation & meter upgrade (also known as a truck appointment) and other services that require a site visit.

Each distribution company has a geographic area they look after, and they each have their own processing time frames. Only jobs that are submitted (with the correct paperwork) before the cut off period can be scheduled.

If you request a service order during the cut off period, GloBird will still submit the job request, but the service order will not be actioned by the distributor until the end of the cut off period. Please also give us a few days, GloBird also need some time as we don’t process service orders in real time.

All relevant paperwork must be submitted before the cut-off date. For example, a new meter connection has two steps. Both would need to be submitted prior to cut off.

Step 1 = Allocate NMI (usually takes a week)

Step 2 = Establish supply and install meter (paired service orders), can only be submitted after the first step is complete.

To assist customers, GloBird have compiled a list of distributors, and their cut off period.

Electricity job cut off period

	New Meter Connection	Truck Appointments
Citipower	07/12/2021-10/01/2022	16/12/2021-10/01/2022
Powercor	07/12/2021-10/01/2022	16/12/2021-10/01/2022
United Energy	07/12/2021-10/01/2022	16/12/2021-10/01/2022
AusNet Services	03/12/2021-04/01/2022	19/11/2021-04/01/2022
Jemena	26/11/2021-10/01/2022	26/11/2021-10/01/2022

For Citipower/Powercor truck appointment, electrician needs to book an appointment in Econnect before 07/12/2021.

Gas job cut off period

	Meter Remove and Supply Abolish	Gas Meter/Regulator Upgrade/Gas Meter Relocation
Multinet	26/11/2021-10/01/2022	No cut off period, however will not schedule on 20/12/2021-10/01/2022
AusNet Services	20/12/2021-10/01/2022	No cut off period, but there would be a delay between 17/12/2021-10/01/2022
AGN	19/11/2021-10/01/2022	No cut off period, but there would be a delay between 20/12/2021-10/01/2022

NSW De-energization Cut off period

	De-energization
Ausgrid	20/12/2021-03/01/2022
Essential Energy	Business As Usual
Endeavour Energy	16/12/2021-04/01/2022