Understand your bill
Know what says on your electric bill
1 Account Name and Address
The primary account holder’s that this bill is addressed to. This may differ to the supply address.
2 Contact Number
Contact phone number for customer service and account inquiries.
3 Power Faults
The contact number for the distributor in charge of the poles and wires meters that deliver electricity to your premises.
Our website address where you can contact us and or pay your bill.
Email address for customer service and account inquiries.
6 Postal address
Postal address for written correspondence and or payment cheques can be sent.
7 Opening Balance
The amount due from your last bill.
8 Payments Received
Payments we have received towards your previous bill.
9 Balance before this invoice
The amount still outstanding on your previous bill, or the credit on your account.
10 Electricity Charges
The total amount owed (excluding GST) for the statement period.
The Australian goods and service tax applicable to this bill.
12 Invoice Total
The total amount due (including GST). This factors in any amount carried forward from your last bill.
Any applicable discounts that are applied to your plan are deducted from your bill. Depending on your plan discounts may be applied: When you pay your bill on time. For opting to receive paperless bills.
14 Account Number
A unique number for your energy account, this is the number to quote when making account enquiries.
15 Invoice Number
A unique number for this particular bill.
16 Your Plan
The name of your current plan. You plan sets out the tariffs and discounts applicable to this account.
17 Issue Date
The date this bill was issued.
18 Due date
The date by which your account must be paid.
19 How to Pay
A lists of payment methods available so you can pay your bill.
Each meter has an individual “National Meter Identifier” (NMI). We use this number to reference the meter at your supply premises.
21 Supply Address
The supply address where your electricity meter is located.
22 Billing Days
The number of days covered in this bill.
23 Meter Number
Your meter number is unique to the meter on your property. Your meter measures the amount of energy you use over any given period.
24 Start Date
The starting date of the billing period covered by this bill.
25 Start Read
The previous reading on the meter from the end of the previous bill cycle.
26 End Date
The ending date of the billing period covered by this bill.
27 End Read
The reading on the meter at the end of the current bill cycle covered in this bill.
28 Total Usage
The amount of energy that has been recorded by the meter during the current billing period.
Depending on your plan, you may have one or more tariff types. The tariff type designates how much you are charged for the power you use during different times of the day. For example the price for power used during peak and off-peak periods.
30 Quantity Unit
Total kilowatts per hour (kWh) used, or how much electricity you’ve used in this billing period.
31 Rate $
The price you pay per kWh or tariff.
32 Daily Charge
The daily charge or supply charge is a fee for providing your premises with electricity including the maintenance wires and poles.
33 Usage Summary
This graph displays your average daily energy use over time.
34 Greenhouse Gas Emissions
The amount of greenhouse gas emissions generated to produce the power you have used.
35 Compare Usage
A calculation that helps you to compare your electricity usage with others households.
36 Average Daily Usage
This is the calculated average of the electricity you have consumed each day in the billing period.