Coronavirus General Information
Looking after each other
Currently there is increased demand on telecommunications networks across Australia due to Coronavirus. You may experience difficulty getting through to our Customer Care Team by phone. If so, please use email or use online chat for queries. We apologise for any inconvenience.
As a GloBird customer
We hope you’re safe and well, and we ask you to follow the best source of health advice listed below.
As a pre-cautionary measure, we have asked many of our staff to work from home. Unfortunately this can impact the speed we can answer phone calls, and we are experiencing longer than usual wait times at the moment. To help us manage through this difficult time, we ask you to please submit any non-urgent enquiries via online chat or by emailing us here
- • For Online Chat, click the pink chat icon at bottom right of the page.
- • You can pay your bill online by clicking the ‘Quick Pay’ button on the top of our website.
- • If you have a gas emergency or urgent technical issue, call 133 456.
Further information, links and resources may be added to this page as they become available.
Health advice on Coronavirus (COVID-19):
- The World Health Organisation (WHO)
- The Australian Government Health Department
- The Australian Government information on economic support for the community, business and employers.
We’re doing all we can to deal with the impacts of COVID-19 and we’ll provide updates as soon as possible as things develop.
We’d like to thank our customers for their kind patience and understanding and for looking after each other in these challenging times.
Government support and assistance
Click the below links for information on available services
Department of social services
Other community information
Woolworths have assistance to help vulnerable customers access delivery services by providing a Priority Assistance service with dedicated delivery windows. Eligible customers include seniors, people with a disability and those with compromised immunity or who are required to self-isolate. To register go to
Coles Online Priority Service (COPS), allowing Coles to focus on delivering food and grocery essentials to elderly and vulnerable members of the community, including retirement and nursing homes. More information:
Emergency relief packages are available
Emergency relief packages are available for vulnerable Victorians needing to self-quarantine due to COVID-19.
These packages are made up of basic essential food staples and personal care items. They are free of charge and will be delivered to your home.
The packages will be distributed by organisations including the Red Cross & Foodbank. If you are in urgent need and don’t have a support network who can help you, call the coronavirus hotline on 1800 675 398.
For elderly and vulnerable people in our community unable to access supermarkets, there are a number of charities and services available to assist.
Statewide emergency relief
South East Community Links
Emergency relief via appointment only
(Servicing Clayton South 3169, Springvale 3171, Springvale South 3172, Noble Park 3174, Dandenong and Dandenong South 3175, Keysborough 3173)
Servicing 3165, 3166, 3167, 3168, 3169
Food parcels 10am to 2pm weekdays
Bayside Council and northern areas of Kingston Council
Open 10 – 2pm weekdays
Princes Hwy, Pakenham behind ‘La Porchetta’
Food vouchers, assistance with bills
Ph. 5941 2268
St Vincents De Paul
Ph. 5995 0211
Casey Information and Support Services
Food vouchers and welfare services
Ph. 9705 6699
Cranbourne Salvation Army
Mon to Fri 9.30am to 12.45pm and 1.30pm to 3.30pm.
1 New Holland Drive Cranbourne
Ph. 5995 0133
WAYSS Housing – Pakenham
18 Goldengreen St, Pakenham VIC 3810
Ph. 5945 3200
Turning Point Family Church
1785 South Gippsland Highway Cranbourne.
Ph. 5996 3048 (Fri 10-2.30pm)
Please bring some identification and a health care card if you have one
Cranbourne Information and Support Services
Ph. 5996 3333