Why are my energy rates changing?
We need to adjust your energy rates in-line with network and wholesale costs. Like most energy companies we do this sometime around December or January each year. Our policy has always been to send a written notification whenever we change our rates to give our valued customers with as much notice as possible. Our blog explains more about what’s driving energy prices in Australia at the moment.
My rate change seem kind of high, why is that?
We’ve consistently offered some of the lowest energy rates in Victoria every year. Having such low rates can make even a couple of cents increase appear higher for a company with lower rates than the more expensive retailers. For example a 2 cent increase on a 10 cent tariff translates to a 20% increase. However if the tariff was 20 cents to begin with, the same 2 cent increase translates to a 10% increase.
What matters most is the ultimate rate you pay for power, and you can rest assured that GloBird will always provide you with some of the lowest rates on the market. As a retailer, we keep our operating costs to a minimum, and our margins are razor thin, however we can’t control the underlying cost of power. Our blog explains more about what’s driving energy prices in Australia at the moment.
Is GloBird still the best provider for me?
Most energy companies change their rates around December, January, or in some cases even early February. We publish our rates early to give our customers as much notice as possible. Be careful when comparing rates at this time of year; make sure you’re looking at the new 2019 rates of any competitors so you are comparing apples with apples.
GloBird proudly won Mozo’s Best Rate in Victoria for 2017, again in 2018, and we aim to win this award every year. As always our 2019 rates will prove to be very competitive after the chaos of the price change season subsides. Our blog explains more about what’s driving energy prices in Australia at the moment.
How can I be sure the price change is fair?
GloBird doesn’t have lock in contracts, so we won’t just change your price unless it’s absolutely necessary. It’s simply not in our interests to do so. The underlying cost of power is an Australia-wide issue. Our blog explains more about what’s driving energy prices in Australia at the moment. As always, GloBird continues to be among the most competitive energy providers in the market. Please let us know if you have any questions. You can contact us on CustomerService@GloBirdEnergy.com.au